Returning coffee. If you are not satisfied with the fresh roasted coffee you receive from LongfellowsCoffee.com, we will refund the entire product purchase price, upon receipt of the product’s
return to us and in accordance with the terms1 detailed below.
Returning food and beverage products. Some food and beverage items that are delivered to you in a third-party manufacturer’s packaging (e.g., tea, chai, syrup) must be returned in their unopened packaging in order for you to receive a refund.
Returning equipment. Equipment returns are subject to a 20% restocking fee, if the returned equipment is not defective. Equipment returns must be requested within seven (7) days of receipt of the equipment. Equipment refunds will not be issued unless you use the above-mentioned R/A number, which we assign after receiving your e-mail refund request (sent to returns@LongfellowsCoffee.com). If equipment is deemed defective, you need to contact the manufacturer directly. Any repairs, exchanges or refunds will be determined by the manufacturer of the equipment and not LongfellowsCoffee.com.
Important: To receive your refund, you must request it via e-mail sent to email@example.com within seven (7) days of the receipt of your order.
For returns being sent to LongfellowsCoffee.com (not directly to equipment manufacturers), here are the steps to take:
Read the return terms listed below1.
Contact us via e-mal sent to returns@LongfellowsCoffee.com stating your reason for requesting a refund.
Be sure to include the product(s)’ Order Number(s) in your e-mail request.
You will be sent an e-mail message with a Return Authorization Number (R/A#) and instructions about how to complete the return procedure.
Products may be returned only with our prior approval and with a Return Authorization Number.
Returns must be shipped prepaid within seven (7) days of the R/A# being sent to you via email.
Within 30 days of receiving the returned product(s), LongfellowsCoffee.com, LLC will refund its purchase price to the credit card that was used to make the original purchase.
1Terms: Since all returned coffees will be discarded, and in an effort on our part to prevent return coffee substitution abuse, coffees listed in the Exotic category are subject to a 25% product return fee. Coffee orders over $100.00 are subject to a 25% product return fee (in addition to the return fee applied if the order consists of Exotic coffee). Refunds will be provided after we inspect the returned coffee to determine it is in fact the same coffee originally sent.